Privacy Policy
Updated: 29th December 2022
The following statement explains our Privacy Policy (“Policy”) with respect to information including
personally identifiable data (“Personal Data”) and other information that is collected by us when you
access and/or use our Services. As you use our Services, we want you to be clear how we are using
such Personal Data and the ways in which you can protect your privacy.
By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with
this Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be
transferred from your current location to the offices and servers of the Company.
All words and phrases used in this Policy shall have the same meaning given to them in our Terms of
Use.
Specifically, the word “Authorized Third Party” shall mean contractors, agents and/or third-party supplier
engaged by us from time to time for the purposes of providing certain Services.
Changes
Our Policy may change from time to time. As a result, at times it may be necessary for us to make
changes to this Policy. We reserve the right to update, revise or modify this Policy at any time and from
time to time without prior notice. Please review this policy periodically, and especially before you
provide us any of your Personal Data. This Policy was last updated on the date indicated above. Your
continued use of the Services after any changes, revisions or modifications to this Policy shall indicate
your agreement with the terms of such revised Policy.
Parental Advisory
One or more of our services are not catered to user under the age of 18 as our services may provide
access to music or other content that contains explicit content including the use of profane language
and/or sexual references. If you are, please obtain your parent/guardian’s permission before using
and/or accessing our services. Please do not provide us with your personal data unless you have
obtained permission from your parent/guardian. Parental discretion is advised for all users below 18.
We encourage parent/guardian to monitor their children’s internet usage and to help enforce our policy
by instructing their children never to provide personal data through the service without your permission.
If you have reason to believe that a child under the age of 18 has provided personal data to us through
our services, please contact us and we will endeavour to delete that information from our database.
Otherwise, all personal data provided by a user shall be deemed to have been submitted by a user
above 18 or has obtained the relevant permission from their parent/guardian.
The Information We Collect
We collect information in 2 ways:
(a) PERSONAL DATA THAT YOU PROVIDE TO US. We collect Personal Data (such as name,
gender, postal address, birthdate, telephone number, facsimile number, email address,
credit/debit card information, photos etc.) when you voluntarily provide such information to us as
and when required.
(b) INFORMATION WE GET FROM YOUR USE OF OUR SERVICES. When you interact with us
through the services, we may collect or receive and store certain personally non-identifiable
information. Such information is collected passively using various technologies and cannot
presently be used to specifically identify you. This information includes:
device-specific information such as hardware model, operating system version, unique
device identifiers, mobile network information, memory, sound card data, IP address.
cookies that may uniquely identify your browser. This is described in detail below.
details of how you use our services such as your search queries.
total number of visitors using our Services, the number of visitors to each page of our
Services,
how our users use and interact with our Services.
As an ongoing effort to better understand and serve the users of the Services, we often conduct
research on its customer demographics, interests and behaviour based on the Personal Data and other
information provided to us. This research may be compiled and analysed on an aggregate basis. We
may share this non-identifiable and aggregate data with our affiliates, agents, and business partners but
this type of nonidentifiable and aggregate does not identify you personally. We may also disclose
aggregated user statistics to describe our services to current and prospective business partners and to
other third parties for other lawful purposes.
Use of Your Personal Data and Information
We use the Personal Data you provide in a manner that is consistent with this Policy. If you provide
Personal Data for certain reasons, we may use the Personal Data in connection with the reason for
which it was provided. Your Personal Data and Information may also be used by us, our affiliates, or
Authorized Third Parties for the following reasons:
For the purposes of technical administration of the Services;
For research and development;
Statistical analysis;
Customer administration;
Profiling services preferences;
Finance and marketing operations and activities and/or as required in the provision of our
services
including but not limited to credit control services;
In compliance with any regulatory, statutory or legal obligation imposed on us by any
relevant authority;
To operate and provide the Services to you;
To support your questions about the use of the Services;
To detect and prevent fraudulent activity;
To provide other goods and services by Us or its designated representatives and/or
business partners to
you or parties designated by you and matters ancillary thereto;
To verify and process payment when you use the Services;
To verify and record your personal particulars including comparing it with information from
other sources
and using the information to communicate with you;
To conduct market research of the users of the Services including the number of users, the
frequency of
use, profile of users and using such analysis for our business plans, the enhancement of our
products and
services, targeted advertisements and conveying such information in broad aggregate terms
to third
To send you information, promotions and updates including marketing and advertising
materials in
relation to our goods and services and those of third-party organizations selected by us;
If we intend on using any Personal Data in any manner that is not consistent with this Policy, you will be
informed of such anticipated use prior to or at the time at which the Personal Data is collected.
Disclosure of Your Personal Information
We are not in the business of selling your information. We consider this information to be a vital part of
our relationship with you. As such we will not sell or rent your Personal Data save and except as
provided herein. There are, however, certain circumstances in which we may share your Personal Data
with certain third parties without further notice to you, as set forth below.
Business Transfer. As we develop our business, we might sell or buy businesses or assets. In the event
of a corporate sale, merger, reorganization, dissolution or similar event, personal data may be part of
the transferred assets.
Parlo Group. We may also share your Personal Data with Parlo Group for purposes consistent with this
Policy.
Legal Requirements. To comply with any order of court or directive from authorities investigating any
alleged offence, misdeed and/or abuse or to enforce any of the terms in the Terms of Use, Privacy
Notices or, where such action is necessary to protect and defend the rights or property of the Company.
Authorized Third Party. Where services from such an Authorized Third Party is required, we will share
your Personal Data on a strictly confidential basis. Authorized Third Party will not be allowed to use
your personal information disclosed to them except for the limited purpose of providing the service.
Third Party Services
Our Services may provide a link or a platform to third party applications, websites and/or services to
make available certain Services to you (“Third Party Services”). This Third-Party Services may contain,
from time to time, links to other web sites. We are not responsible for the privacy practices or the
content of such websites or of any third party. You should review the privacy policies of such Third-
Party Services. This Policy applies solely to information collected by our Services.
Cookies
What is a Cookie?
When you use our Services, your Device will automatically be issued with a cookie. Cookies are text
files that are placed in your Device’s hard drive to identify your Device to our server. Generally, cookies
themselves only record those areas of the site that have been visited by the Device in question, and the
duration. Many websites and/or Software Application do this whenever a user visits their site in order to
track traffic flow.
Depending upon the type of Device you are using, you may set your Device to accept all cookies, to
notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course,
means that certain personalized Services cannot then be provided to you.
Our Cookies:
We use “cookies” to store and track information about you and your use of our Services.
Our cookie and information retrieved from our cookie is used in line with the uses set out in in this
Policy and more specifically:
to help save and retrieve passwords used on our Services. This way, you will not have to re-
enter information upon every new visit to our Services.
to track information such as the frequency and duration of your use of our Services, your
clickstream as you go through our Services, your preferred sites, and help us determine
whether you came to our Services from a particular Internet link or banner advertisement;
to analyze the profile of visitors and users to help us in providing you with better Services
and to enhance our Services;
to personalize the content, banners, and promotions that you will see on our Services.
Most cookies are “session cookies,” meaning that they are automatically deleted from your Device at
the end of a session. You are always free to decline cookies if your Device permits, although in that
case you may not be able to use certain features of our Services and you may be required to re-enter
your password more frequently during a session.
Third Party Cookies:
We may use other third-party advertising companies to serve ads when you access and/or use of
Services. While serving advertisements, our third-party advertisers may place or recognize a unique
cookie in your Device. These companies may use information retrieved from their cookies to provide
advertisements on our Services and other services about goods and services that may be of interest to
you.
WE HAVE NO ACCESS TO OR CONTROL OVER THIRD-PARTY COOKIES AND THEY ARE NOT
SUBJECT TO OUR POLICY. PLEASE REVIEW THE PRIVACY POLICY OF THESE THIRD-PARTY
WEBSITES RESPECTIVELY FOR DETAILS. If you want to prevent one of these third-party companies
from sending and reading cookies on your Device, you will need to visit each of their websites
individually to request that you be removed from that system.
Opting-out, Change, Update and Access to Your Information
You may be able to access and/or use our Services without providing us any Personal Data. If you
choose not to provide any Personal Data, you may not be able to access and/or use certain Services.
However, when you choose to provide us with such Personal Data, we may also use your Personal
Data and Information to contact you in the future to tell you about our services we believe will be of
interest to you. You may at any time, by written notice to us, requesting at the end of a prescribed
period, as is reasonable in the circumstances, to cease or not to begin processing your personal data
for the purpose of direct marketing. In addition, if at any time you wish not to receive any future
communications or you wish to have your name deleted from our mailing lists, please contact us or you
may opt-out by replying UNSUBCRIBE in the subject line in the email sent or by emailing us.
You can write to us vide the email address provided in our Privacy Notice at any time to obtain details
of the Personal Data we hold about you. Please quote your name, address. It would be helpful if you
also provided brief details of what information you want a copy of. We may charge a reasonable sum
permitted by existing laws to cover our administration costs.
We reserve the right to refuse to provide our Users with a copy of their Personal Data but will give
reasons for our refusal.
Security
The internet is not a secure medium, and communications over the internet may be subject to third-
party interception. The Company and/or Astro Group cannot accept responsibility for any unauthorized
access or loss of personal information, save in accordance with the Terms of Use.
We have implemented security policies, rules, and technical measures to protect your Personal Data
from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction,
or accidental loss. All our employees and data processors, who have access to and are associated with
the processing of Personal Data, are obliged to respect the confidentiality of your information.
While we cannot guarantee that loss, misuse, or alteration of data will not occur, we make reasonable
efforts to prevent such unfortunate occurrences.
Personal Data that we collect from you will be stored and backed up securely in an environmentally-
controlled location. Only authorized people with user ID and password from our company have access
to the information.
You must remember to log off after accessing and/or using our Services and/or close the browser
window after use so that no unauthorized party can have access. You must not, at any time, divulge
your Personal Data to any third party.
Contacting the Website
If you have any questions about your dealings with the Services, please write
to: outbound@parlotours.com.my